Promoting Consumer-Oriented Care
PRIME II worked with the General Nursing Council (GNC) to promote a client-centered approach to nursing and midwifery and develop family planning and reproductive health practice norms and protocols that reflect consumer-oriented care. Using Integrating Consumer Perspectives tools with providers, clients and potential users of services, the GNC solicited and incorporated significant consumer input in the validation of existing FP/RH norms and protocols. PRIME and the GNC also implemented approaches to reach non-clients to determine why they are not accessing FP/RH services.