Performance Improvement: Stages, Steps and Tools
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Performance Improvement Toolkit
Contents:
 
STEP 3:
Conduct interviews with representative stakeholders
GOAL:

Gather key information from available stakeholders about the performance issues that will be the focus of your project

OUTPUT:

Completed Data Gathering Form

TOOLS:
 Data Gathering Form

Your goal is to identify the major performance issues facing the organization and gather opinions about what might be causing the problems. If a key decision-maker has all the answers, this step may take only one meeting. However, it is best to talk to a representative sample of stakeholders who are familiar with the organization. Ask the key decision-makers to identify other stakeholders you should consult with. You can talk to them one-on-one, in focus groups, meetings or whatever forum suits your style and that of the organization.