The goal of this stage is to select interventions that will close the performance
gaps identified during the previous stages. One or more interventions should
address each root cause. All of the interventions in your package should address
at least one of the root causes. When you have described the root causes in
terms of missing performance factors, certain interventions will naturally suggest
themselves. For example, if knowledge and skills are lacking, some kind of training
intervention will be appropriate. (A table suggesting
interventions based on missing performance factors appears in the toolkit for
this stage.)
Because PI often involves more than one intervention, the PI facilitator should
identify a multi-skilled design team and bring them together for a briefing
and planning meeting on the project. The design team should include, at a minimum:
- Intervention specialist(s)
- The key client
- Other client representatives
- Representatives of the groups targeted for the intervention.
Interventions may range from implementing a relatively small change, such as
reallocating certain tasks, to putting a completely new organizational structure
in place. If you lack all the expertise you need on your immediate team, your
role as the facilitator means finding the needed resources. Further, you may
need to implement interventions that are not part of your organizations
comparative advantage. In this case, it is your role to find other organizations
that can help with the needed interventions. The outputs of this stage are the
performance improvement interventions, ready for implementation.
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