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For the team to propose interventions that address the root causes
of performance gaps. A second goal of this step is to bring together a team
with all the members necessary to design and develop all the interventions
and gain common understanding of the project’s direction |
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A list of intervention(s) that can remove or reduce the cause(s)
of each gap |
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The aim of this step is to agree on the general interventions, not to design
each intervention (which may require additional expertise). The team should
describe the proposed interventions in sufficient detail to allow the team leader
to approach the stakeholders with a clear explanation of how interventions will
address important causes.
The stakeholder group needs to agree upon selection criteria first, then brainstorm
possible interventions, and finally use the criteria to select the priority
interventions. This whole process may take some time, especially since each
step needs to be carefully completed before moving to the next step. A prospective
Cost and Results Analysis† (CRA) is recommended as one of the criteria.
Depending on the scope of the CRA, it may be necessary to allow some time for
preparing estimated costs and results information.
Cost factors to be considered include salaries, benefits, travel, per diem,
materials and equipment, and other direct and indirect costs. The CRA will help
determine which interventions are likely to have the best cost/results ratio.
This should help reduce the risk of implementing a costly intervention that
achieves only a small performance gain. The CRA can also support decisions on
an intervention’s applicability and clarify the optimal order in which
to undertake different interventions.
† “Cost and results analysis” (CRA) is a generic term that encompasses
the specific methods known as cost-effectiveness analysis, cost-benefit analysis
and cost-utility analysis. CRA may also involve other methods of comparing actual
or estimated costs and results.
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