| Job Model: Nurse's Assistant |
| |
Output/Behavior |
Critical Dimension/s |
Indicator |
Standard |
Monitoring |
| 1) |
Greet all clients in a friendly way as they enter the door |
Timeliness |
 |
Greet clients within 2 minutes |
|
Greet clients with friendly voice, smile |
|
|
100% of clients |
|
Client satisfaction |
| 2) |
Check medical card for repeat clients |
Accuracy |
|
Clients must have medical card |
|
|
100% of clients |
|
All questions answered |
|
Only clients with cards receive treatment |
| 3) |
Ask new clients to complete card |
Accuracy |
|
Clients must have medical card |
|
|
100% of clients |
|
All questions answered |
|
Only clients with cards receive treatment |
| 4) |
Add clients to waiting list, notify nurse, log time |
Timeliness |
|
Clients will be added to list upon completion of medical card |
|
|
100% of clients |
|
|
| 5) |
Monitor client wait times — for wait times that exceed standard, notify nurse and communicate with client |
Timeliness |
|
Clients will wait no more than 20 minutes for nurse |
|
|
100% of clients |
|
Log time and watch |
| 6) |
Collects money due before client departs |
Accuracy |
|
Accurate transaction for each client, providing change when needed |
|
|
100% of clients that pay for services or supplies |
|
Check books and log at end of day |
