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To set initial targets for the desired performance; these may be
final levels or interim levels that will be revised later |
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Completed Desired Performance section of the Performance
Improvement Specification document |
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Once you have decided on the measurable indicators for the performance in question,
help the group set targets for each indicator. For example, should the performance
follow the standard 100% of the time, or is 90% acceptable to start with? Should
the providers always arrive by 9:00? Or is it OK to arrive occasionally at 9:15?
Remember that the targets you set now may be revised as time goes by. As with
ideal performance, setting targets that are unrealistic can be a
detractor for performance. Revising targets is a good technique when performance
levels are initially very low and you need to set interim goals for performers.
Note: Using the inputs described above, the PI teamwith the help of an
evaluatorcan develop an Evaluation Plan. The
Evaluation Plan lays out what will be measured before and after the interventions
related to desired and actual performance, to demonstrate whetherand to
what extentthose interventions contributed to the reduction or closing
of the gaps. The Evaluation Plan can be further refined once the actual interventions
are selected and the project design is finalized.
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