|
|
Define desired performance using specific, measurable terms upon
which all key stakeholders can reach consensus |
|
Completed Desired Performance section of the Performance
Improvement Specification document |
|
|
Define performance in specific and measurable terms. For the definition to
be valid, you must ensure that all key stakeholders have input and/or agree
on the performance statements. This process will take time, as individual stakeholders
may have opinions that differ, especially when they are forced to be specific.
Good definitions of performance have the following qualities:
- State the accomplishments and/or behavior of the performer
- Are observable
- Are measurable
- Can be agreed upon by independent observers
- Give a clear, unambiguous, yes-or-no answer to Do they or dont
they?
- Are under the control of the performer.
|